Reference

What Our Terms Mean for Your Account

These terms set out how your bonsai66 account works — what you can do, what we commit to, and how your deposits via DANA, OVO, or GoPay are handled.

Account EligibilityDANA, OVO, GoPay PaymentsWithdrawal RulesAccount SecurityContact & Dispute Path
bonsai66 What Our Terms Mean for Your Account
ACCOUNT STANDARDS

How We Protect Your Account and Data

Account security and fair handling are built into how bonsai66 operates — not added as an afterthought. Here is what that looks like in practice for your account.

Data Handling

Your personal details and wallet information are stored with SSL-encrypted connections. We do not share your DANA, OVO, or GoPay account data with third parties outside of payment processing.

Cookie Policy

We use cookies to keep your session active and remember your account preferences. You can manage cookie settings through your browser without affecting your account access.

Account Retention

We retain your account data for as long as your account is active and for a period after closure as required by our operating policies. You may request a summary of your data by contacting support.

Requesting Changes

To correct your registered name, update your linked wallet, or request account closure, contact support via live chat or email with a valid account reference and wallet holder ID.

REACH OUR TEAM

How to Contact Us About These Terms

Live Chat Reach our Indonesia support team directly through the live chat icon in your account dashboard. Available around the clock for account and terms questions.
Email Support Send a detailed question about your account rights or a specific term clause to our support email. We aim to respond within one business day for Indonesia accounts.
Wallet Verification Help If your DANA, OVO, or GoPay withdrawal is held for verification, contact us through live chat and quote your transaction reference number for the fastest resolution.

Common Questions About Our Terms

These are the questions we hear most often about how our terms work — answered directly so you know where you stand before you fund your account.

These terms apply to anyone who opens and uses a bonsai66 account. Access is available only where local law in your region permits, and by using the account you confirm you meet the eligibility conditions.

We publish updates to these terms on this page. Continuing to use your account after a change means you accept the revised version. For significant changes, we aim to notify you via your registered email.

Withdrawal delays usually relate to wallet name verification. Our team checks that your registered wallet holder name matches your account. Contact live chat with your transaction reference and we'll resolve it directly.

Yes. Accounts showing irregular deposit patterns, mismatched wallet holder names, or activity inconsistent with our terms may be suspended. We will contact you via your registered details before any permanent closure.

Send a data request to our support team via email or live chat. Quote your account username and the registered wallet — DANA, OVO, or GoPay — and we'll send a summary to your registered email address.

Yes. All local wallet deposits — including GoPay, DANA, and OVO — fall under our payment terms. The balance credited to your account follows each wallet's confirmation, and disputes are handled through our support team.