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How bonsai66 Handles Your Personal Information

When you open an account with us and connect your DANA, OVO, or GoPay wallet, you hand us data — and we take that seriously.

Account data protectedDANA, OVO, GoPay wallet privacyYour rights, clearly statedNo third-party data salesContact us anytime
bonsai66 How bonsai66 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage What You Share With Us

Encrypted Account Storage

Account credentials and wallet identifiers — including those linked to DANA, OVO, and GoPay — are stored using encryption at rest. Access inside our system is restricted to roles that need it to operate your account.

Cookie and Session Control

We use session cookies to keep your login active and preference cookies to remember your account settings. You can manage cookie permissions through your browser settings at any time without losing your account access.

Retention and Deletion Policy

We keep account records for as long as your account is active and for a period after closure as required by operational and legal obligations. When that period ends, data is deleted or rendered permanently anonymous.

Your Right to Access and Correct

You can request a copy of the data we hold on your account, ask us to correct inaccurate details, or ask us to delete data where no legal obligation requires us to keep it.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

Team online

Live Chat — Account Privacy

Reach our account support team through live chat to ask about what data we hold on your account, request a correction, or flag any access you do not recognise. Available around the clock.

Email — Data Request

Send a formal data access or deletion request by email. Include your registered account name and the wallet type you use — DANA, OVO, or GoPay — so our team can locate your record quickly.

Account Help Centre

Our account help section covers common privacy questions — how to update your registered email, how to unlink a wallet, and what happens to your data when an account is closed.

Common Questions About Your Data and Privacy Rights

We collect your name, email address, and the wallet details you register — DANA, OVO, or GoPay. We also log device and session information to keep your account secure and verify your identity during login.

We share only what payment processors need to complete your transaction — for example, a transaction reference passed to your DANA or OVO provider. We do not sell your data to any third party for marketing or advertising.

We retain account records for a period after closure as required by our operational and legal obligations. Once that period ends, your data is deleted or anonymised so it can no longer identify you.

Yes. Contact our support team by live chat or email with your registered account name and wallet type. We will locate your record and respond to your data access request as quickly as we can.

Send a request through live chat or email. Include the specific data point you want corrected or removed. Where no legal obligation requires us to retain it, we will process the deletion and confirm it to you.

Your wallet identifier is used only to route the withdrawal to your account. We log the transaction reference for verification purposes. Wallet credentials beyond what is needed for the transfer are not stored or shared.